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Materiality
Assessment Appendix 1: Appendix 2: Appendix 3:
Climate Green Inclusive and Stakeholder GRI Content Assurance Glossary of
Action Innovation Progress Engagement Index Statement Terms

APICAL GRIEVANCE PROCESS FLOW

2
GSR identifies potential grievance
cases via the Apical Grievance Allegations raised by Whistle
Alerts & Monitoring System Blowers against our “Suppliers” Alerts
No
1
GSC clarifies to Whistle Blowers/ Are we sourcing GSC to acknowledge receipt
Case closed from this Company? (within 5 working days)
Yes
Is there preliminary evidence of No
non-compliance?
Yes Request for more information
SET approaches suppliers for
3
clarification and documented
evidence (within 3 weeks from the
date of letter RFC*)
Yes Verification & Engagement
Satisfactorily addressed?

Further investigate through
Desktop review and/or Grievance Physical meeting with supplier
field verification by VT Management to address the NDPE
4
(if necessary) commitments & Compliance issues
Yes
Evidence of NDPE Compliant?
Grievance update on Apical
Sustainability Progress Dashboard No
Yes
Evidenced on-going land clearing Immediate instruction to cease land
on peat or forest areas? clearing on affected sites
No
Supplier commits to remedialaction
(or recovery) plan , where feasible
#
Note: Review business relations with
1 GSC – Grievance suppliers (within 3 months from Where necessary, to hold on / cease
Steering the date of complaint lodged sourcing from the noncompliant
Committee Monitoring & Resolution
2 GSR – Grievance and verified evidence of policy suppliers; or suppliers that failed
Secretariat violation) to commit and cooperate in
3 SET – Stakeholder addressing the grievance / NDPE
Engagement violations
Team
4 VT – Verification On-going Supplier re-/engagement
Team & progress monitoring
* RFC – Request
for Clarification No
# Site-specific, Grievance resolved?
case-by-case Yes
basis for optimal
results Case closed
38 SUSTAINABILITY REPORT 2023 APICAL GROUP 39