Page 40 - APICAL_SR2023

Our
About This President’s About 2023 Apical2030 Approach to Transformative
Report Statement Apical Highlights Highlights Sustainability Partnerships

APICAL GROUP
SUSTAINABILITY REPORT 2023
OUR APPROACH TO

SUSTAINABILITY

The commitment and collaboration of all stakeholders are necessary to WHISTLEBLOWING
ensure a transparent process for managing and processing grievances. GRI 2-26
Suppliers are required to cooperate to support the investigation in
addressing any grievance and/or allegations made against them in Apical offers a whistleblowing
violation of our Policies and commit to remediation and/or grievance channel that is accessible through
resolution proposal within a stipulated timeline. In relation to any credible our website. This platform
evidence of deforestation, suppliers’ shall commit to stop land clearing is available for employees
and perform a High Conservation Value (HCV) and High Carbon Stock and external stakeholders to
(HCS) assessment and if necessary, any additional appropriate measures anonymously report concerns
to halt and remediate the deforested area. The list of grievances along about our operations or suppliers’
with their status are available on our grievance tracker in our website: practices. This mechanism aligns
with our grievance process and
In 2023, there were 2 grievances raised, 1 against ensures reports are reviewed by
Apical Group and 1 against our supplier. The grievances the dedicated GVT.
were related to allegations of environmental pollution
(noise and air) and illegal Fresh Fruit Bunches (FFB) Employees are encouraged to
sourcing. Both cases have been investigated and one report any violations of the Code
has been resolved. About 4.56% our total supplying of Conduct or company policies,
mills were implicated in grievance issues, as reported in our Grievance such as illegal, irregular, dangerous
Tracker on our website. or unethical activities. They can do
so without fear of reprisal through
The total area of illegal/non-compliant deforestation recorded from the following channels:
January 2016 until December 2023 for all our suspended suppliers is
65,193.71 ha. 01 Reporting Manager or HR
Representative
This is the preferred first
Total Grievance Cases Received in 2023
point of contact.
Total cases Cases Cases Cases under Online Whistleblowing
received investigated resolved monitoring 02
Form
Available on the Apical
2 100% 50% 50%
website with clear submission
instructions.
Total Accumulated Grievance Cases since 2015
For further information
Total cases Cases Cases Cases under
received investigated resolved monitoring regarding the whistleblowing
mechanism, visit our website
60 100% 78% 22% and view the available
reporting channels.

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