Page 38 - APICAL_SR2023

Our
About This President’s About 2023 Apical2030 Approach to Transformative
Report Statement Apical Highlights Highlights Sustainability Partnerships

APICAL GROUP
SUSTAINABILITY REPORT 2023
OUR APPROACH TO

SUSTAINABILITY

GRIEVANCE MANAGEMENT
GRI 2-25
Apical empowers stakeholders to raise concerns and
seek solutions for potential or actual sustainability
issues, aligning with the principles of responsible
practices outlined in the RSPO Principles & Criteria
(RSPO P&C) 2018. Stakeholders can raise potential or
actual negative impacts and seek remediation through
various channels without any fears of reprisal:

• 24/7 Online Form: Accessible on our
website for easy reporting.

• Email: Submit a grievance form anonymously
or with contact information.

• Third-Party Representation: Stakeholders
can choose a representative to voice their
concerns. Apical’s Grievance Process Flow allows sustainability
concerns within the supply chain to be raised,
Available on the investigated and addressed in a transparent manner.
Apical website This system allows stakeholders to report issues of
concern and allows Apical to facilitate a thorough
investigation to ensure compliance to our policies and
standards. We continuously monitor our supply chain
and ensure that all grievances raised are addressed.
In addition, we review our grievance management
The grievance mechanism is managed and system and processes periodically to identify areas for
implemented by the company through our Grievance enhancement.
Steering Committee (GSC), Grievance Secretariat,
We are committed to ensuring appropriate remedial
Stakeholder Engagement Team and Grievance
actions are taken for all verified grievances and
Verification Team (GVT).
complaints.
The GSC is headed by the President and Executive
Director of Apical that oversees the grievance
management. The Head of Sustainability updates the
Senior Management on the grievance reports every
month through a Financial Reporting Meeting (FRM)
and on an ad-hoc basis for urgent reports to the BoD.

38 SUSTAINABILITY REPORT 2023 APICAL GROUP 39