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SUSTAINABILITY REPORT 2020 01 02 03 04 05 06
Our Approach to Sustainability

OUR APPROACH
TO SUSTAINABILITY

Corporate Governance We also have dedicated Sustainability teams based
102-18, 102-19, 102-20, 103-2, 103-3 in Kuala Lumpur, Pekanbaru, Medan, Jakarta,
Balikpapan and Dumai. The Sustainability teams
The Apical Board of Directors (BoD) is the are tasked with implementing and monitoring our
highest governing body responsible for driving commitments.
the group’s direction towards sustainable growth.
The BoD and President, supported by the senior In addition to these teams, a dedicated Social,
management team, are tasked with strategic Security and Licensing (SSL) department is
and operational implementation; embedding the established at each of the refineries that we
company’s core values driving key initiatives; own to handle social and licensing matters
making investment and divestment decisions; and according to national regulations and our group’s
managing risks. Sustainability topics are discussed Sustainability Policy. The SSL team also looks
at Board meetings which are held twice a year. after Corporate Social Responsibility (CSR)
The President, supported by the Executive Director, programmes which aims to improve livelihoods
Head of Sustainability and various business heads, in local communities. The various teams and the
ensures sustainability is integrated into the various Head of Sustainability meets at least once a
roles within business and functional units. month to review performance on sustainability
commitments and identify areas of improvement.

Governance Structure

President

Executive Director Grievance Committee

Head of Sustainability Commercial BUs

Stakeholder Sustainability Programmes/ Sustainability Sustainability
Engagement Communication Initiatives Certification (Indonesia Team) UCO/W&R (Operations)
• Customers • Annual Sustainability • SMILE Supplier Engagement
• Bank & financial Report (in accordance • SUSTAIN Anchor Programmes
istitutions with GRI) • MPP
• Multi-stakeholder • Apical progress • PSEP
group dashboaed • TOP
• Civil society group • SPOTT • SVP/eSVP
• CDP • SFA
• RSPO ACOP • Verification
• Satellite monitoring
Grievance
Management
• Apical supplier
engagement &
grievance protocol Grievance Verification Team
• Grievance alerts/ Legend:
whistle blowers
• Satellite monitoring ¢ Sustainability Functions
¢ Special-/Cross-functional
¢ Other BUs/DEPT

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