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SUSTAINABILITY REPORT 2020 01 02 03 04 05 06
Our Approach to Sustainability

OUR APPROACH
TO SUSTAINABILITY

Apical Grievance Process Flow

GSR identify potential grievance Allegations raised by Whistle
2
cases via the Apical Grievance Blowers against our “Suppliers”
Alerts & Monitoring System
No
GSC clarify to Whistle Blowers/ Are we sourcing GSC to acknowledge receipt
1
Case closed from this Company? (within 5 working days)
Yes
Is there preliminary evidence No
of non-compliance?
Yes Request for more information
SET approaches supplier for
3
clarification and documented
evidence (within 3 weeks from
the date of letter RFC*)
Yes
Satisfactorily addressed?

No
Further investigate through Desktop Physical meeting with supplier
review and/or Grievance field Management to address the NDPE
verification by VT (if necessary) commitments & Compliance Issues
4
Yes
Evidence of NDPE Compliant?
Grievance update on Apical No
Sustainability Progress Dashboard
Evidenced on-going land Yes Immediate instruction to cease
clearing on peat or forest areas? land clearing on affected sites
No
Supplier commits to remedial action
(or recovery) plan*, where feasible

Review business relations with
suppliers (within 3 months from the Where necessary, to hold
date of complaint lodged and verified on/cease sourcing from the
evidence of policy violation) non-compliant supplier; or suppliers
that failed to commit and
cooperate in addressing the
On-going Supplier re-/engagement grievance/NDPE violations
& progress monitoring
No
Evidence of NDPE Compliant?
Yes
Case closed

18