Page 100 - APICAL_SR2023

Our
About This President’s About 2023 Apical2030 Approach to Transformative
Report Statement Apical Highlights Highlights Sustainability Partnerships

APICAL GROUP
SUSTAINABILITY REPORT 2023
INCLUSIVE PROGRESS

9A. IMPROVING COMMUNITY AND SMALLHOLDER LIVES

MANAGEMENT APPROACH
GRI 3-3, 2-24
At Apical, our management approach is based on the belief that thriving communities are essential for a
sustainable future. We actively work to improve the lives of our communities near the vicinity of our operations
collaborating closely with suppliers, stakeholders, NGOs and communities themselves. This collaboration
strengthens mutual understanding and allows us to proactively identify and address community needs,
ultimately leading to a more sustainable and equitable palm oil industry.
This collaboration is also important in resolving some of the key issues faced by communities in relation to the
palm oil industry, such as land disputes that arise due to conflicting ownership claims over land plots between
smallholders, state-owned agencies and industry actors. Our refreshed Sustainability Policy and inaugural
Human Rights Policy strengthens our commitment to protect the well-being of indigenous communities.

The flowchart below outlines a dedicated Grievance Process for addressing and resolving community complaints.
Most of these complaints are issues with rural infrastructure and air pollution. We welcome community members
to share details of their concerns through face-to-face meetings, telephone calls or WhatsApp. This Grievance
Process is designed to offer a transparent and equitable mechanism for resolving disputes and addressing the
worries of the community.

Community Grievance Process Flowchart

Community

Complaint

Refinery Community Relations

Technical
Issues
Problem Identification Team Building

General Issues
Presentation to Internal Discussion
Management

Responding to Community Complaints Solution

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