Page 137 - APICAL_SR2023

Materiality
Assessment Appendix 1: Appendix 2: Appendix 3:
Climate Green Inclusive and Stakeholder GRI Content Assurance Glossary of
Action Innovation Progress Engagement Index Statement Terms

Stakeholder Engagement
GRI 2-29
We work closely with different stakeholder groups to enable Apical to systematically identify, analyse, plan and
implement our sustainability commitments. Our stakeholders are vital in ensuring the needs of key business
partners, civil groups, NGOs, communities and our customers are met. Our method of stakeholder engagement
emphasises inclusivity as we maintain to involve our stakeholders regularly on relevant topics. We value the
feedback from our stakeholders as we believe their opinions are key to generating sustainable value that benefits
everyone in the value chain.

Below outlines our engagement with stakeholders in 2023:
Stakeholder Engagement Method & Topics & Concerns Apical’s Response
Groups Frequency Raised
Customers & • Conference calls (regularly) • Apical’s sustainability • Engaged with customers for
Consumers • One-on-one communication commitments, Sustainability related questions
(regularly) Apical2030, initiatives and alignment of Apical towards
• Sustainability Report and progress to Customer's sustainability
(annually) achieve policy framework. This includes but
• Presentations and meetings commitments not limited to requests for
(ad-hoc) • Updates to traceability traceability information, inquiries
• Apical Website (ad-hoc) and customer data on grievance matters related to
• Apical Sustainability requirement our supply chain and information
Dashboard (ad-hoc) • Grievances on Apical’s on our sustainability activities
• Survey (periodically) operations and/or such that customers have a
• Materiality Assessment suppliers clearer understanding of our
(every 2-3 years) • Partnerships and sustainability progress, challenges
collaborations on and targets
joint community/ • Supporting customer audit of
conservation projects refineries based on commercial
• Service improvements requirements
for customers • Meetings and discussions on
EUDR alignment
• Involved with multi-stakeholder
initiatives such as the POCG
to collaborate on sustainability
efforts and addressing challenges
• Apical’s product carbon footprint
• Conducted SMETA audit for
PRC and AAJ Marunda in 2023.
Scheduling to have SMETA audits
for other refineries scheduled in
2024-2025

136 SUSTAINABILITY REPORT 2023 APICAL GROUP 137