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SUSTAINABILITY REPORT 2020 01 02 03 04 05 06

MATERIALITY
ASSESSMENT

Material Issues Priority
Waste management: Moderate
Ensuring safe and sustainable management and disposal of waste

Water management: Moderate
Minimising water pollution and maximising water efficiency in our operations through
the use of best practice management systems

Notes:
High priority issues: Issues that are of high relevance to the business as well as high impact on society and the
environment. They form the focus of our sustainability efforts and communication.
Moderate priority issues: Issues that are of ongoing importance to Apical and of medium concern to stakeholders.
We actively manage and report on these issues as appropriate.

Stakeholder Engagement
102-21, 102-40, 102-42, 102-43, 102-44

The sustainability issues facing the palm oil industry are often complex and multi-faceted. Engaging with our
key stakeholders is important to help us achieve our sustainability goals and form long-term relationships
based on trust and a willingness to collaborate.

We engage with our stakeholders through multiple channels, promoting a two-way dialogue that enables
us to gather feedback on how we can improve as well influence our stakeholders towards better practices.

Our key stakeholders have been identified based on their knowledge, relevance, and impacts to Apical.
Our major stakeholder engagement efforts for 2020 are summarised in the table below.

Stakeholder Engagement Method Topics & Concerns
Group & Frequency Raised Apical’s Response

Customers & • One-on-one • Apical’s sustainability • Engaged with at least 15
Consumers communication (periodic) commitments, initiatives major customers mainly
• Conference calls (regularly) and progress to achieve on requests for traceability
• Sustainability Report policy commitments information, inquiries on
(annually) • Traceability update grievance matters related
• Presentations and and customer data to our supply chain
meetings (ad hoc) requirements and information on our
• Apical Website (ad hoc) • Grievances on Apical’s sustainability initiatives.
• Apical Sustainability operations and/or suppliers Customers now have
Dashboard (ad hoc) • Partnerships and a better understanding
• Survey (periodically) collaborations on joint of our sustainability
• Materiality assessment community/conservation progress, challenges and
(every 2-3 years) projects achievements
• Consumer Focus Group • Service improvements for • Embarked on new
Discussions customers partnerships including
SUSTAIN

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