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SUSTAINABILITY REPORT 2020 01 02 03 04 05 06

APPENDIX: MATERIALITY AND
STAKEHOLDER ENGAGEMENT

Materiality Assessment
102-46, 102-47, 102-49, 103-1
In 2019, we conducted a materiality assessment to ensure we are addressing and reporting on the
issues that are important to our stakeholders and our business. The process involved gathering quantitative
and qualitative feedback from key internal and external stakeholders. External stakeholder groups
engaged as part of the assessment include suppliers, customers, non-governmental organisations (NGOs),
banks and others.
Our materiality review process comprised the following stages:

Conducted a Conducted Consolidated
benchmarking interviews with the information
exercise and Conducted a selection gathered and Facilitated a
desktop research an internal of internal analysed the working session
to identity and external and external results to produce with key persons
emerging and stakeholder survey stakeholders to a preliminary from Apical to
any new issues to prioritise and gather additional list of material review, test and
that may have rank the short-list context and issues prioritised validate the final
risen since of material issues. insights into issues by internal list of material
Apical’s previous that are facing and external issues.
materiality the industry and perspectives.
assessment. Apical.

The 20 material issues remain unchanged from the previous reporting in 2019, as we did not conduct
materiality assessment in 2020. We made continuous improvement in the material issues identified in 2019,
particularly in facilities in Indonesia.

Material Issues Priority
Emissions reduction: High
Managing and reducing GHG emissions and maximising of energy efficiency
Grievance handling: High
Ensuring that proper grievance handling and mechanisms are in place
Product quality and safety: High
Ensure goods brought to market do not cause harm to the user and that they comply
with laws and regulation
Protection of forests and biodiversity: High
Working with our suppliers to prevent deforestation and protection of biodiversity,
HCS, HCV and peatland areas
Rights of indigenous and local communities: High
Respecting community rights by freely informing communities of licences,
government and company policies regarding land development, as well as ensuring
FPIC and compliance with local and national laws on land offers

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