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SUSTAINABILITY REPORT 2020 01 02 03 04 05 06

OUR CUSTOMERS
AND CONSUMERS

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We supply them with a range of quality edible
oils, from crude palm oil (CPO) and crude
palm kernel oil (CPKO) to various forms of
processed palm oil (PPO), processed palm
kernel oil (PPKO), as well as refined soybean
Apical’s customers include oil (RBDSBO), all of which can be further
palm oil traders, biofuel processed into value-added products.
Apart from the domestic market in Indonesia,
manufacturers, retailers, Apical’s products are also sold to other parts of
wholesalers, consumer Asia, Europe, America, Australasia and Africa.
goods manufacturers and We work closely with our customers to meet
other businesses in the their market needs and requirements for safe,
fast-moving consumer high-quality, traceable and sustainable palm
oil. We also proactively provide updates to our
goods (FMCG) industry. customers on our sustainability progress.

Ensuring Product Quality and Safety
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At Apical, we pride ourselves in supplying edible
oils that are safe and of high quality. We ensure
this through the implementation of continuous Safety System Certification (FSSC) 22000 ver 4.1
improvement measures and operating in line with THE FSSC 22000 focuses on the Food Safety
the relevant global standards. Management System of an organisation and is
recognised for meeting the highest standards
We regularly appoint independent third-party globally.
certification bodies to verify the standards of
our products. Our palm oil products are Good Other than certifications, we have also
Manufacturing Practice (GMP) and Hazard implemented various programmes to further
Analysis Critical Control Point (HACCP) certified ensure the quality and safety of our products.
for food safety. This includes GMP refreshment training for
all employees, biannual internal audits, and
Products from our Indonesian refineries are Halal inhouse training by credible external providers on
and kosher certified as well as in compliance implementing international standards. Our Excelic
with the Indonesian National Standard (SNI) for refinery in China has also developed standard
product quality. We adhere to the Palm Oil Refiners operating procedures to prevent and manage
Association of Malaysia’s (PORAM) standards food fraud as well as allergens.
for PPO and tailor our product specifications
according to our customers’ requirements. End There were no incidents of non-compliance with
products from our AAJ Marunda refinery are regulations and voluntary codes concerning the
also certified in line with the Foundation Food health and safety impacts of our products in 2020.

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