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Our Customers and Consumers

Leveraging Technology to Meet Customer Needs
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Many of our key buyers only purchase suppliers’ data. The system enables us to
palm oil which is traceable or certified as monitor, track, manage and report CPO
sustainable. We seek to ensure that robust and CPKO traceability and sustainability
traceability and sustainability information is information in a timely manner and with
made available to our customers. the highest level of accuracy and detail.
We completed the development phase
Our Excelic refinery in China has developed of ASAS in 2018 and initiated the User
an Electronic Traceability System to Acceptance Testing phase for the system
maintain product traceability. This system, in 2019. Due to the ongoing pandemic,
which requires our Quality Control this project is on hold temporarily.
Superintendent to input related information
for all raw materials and finished products, Separately, we successfully launched the
is sponsored by the Food and Medicine Plant Information management System
Monitoring Bureau of Jiang Su Province. (PIMS) covering most of our plants from
processing, utility, desalination and power.
We embarked on the development of Apical The PIMS system will be used for data
Sustainability Assurance System (ASAS) in analysis to improve productivity and process
2017. It is an internal digitalisation initiative efficiency. In 2020, SDS created Quality
aimed at enhancing our palm oil supply Control dashboard from PIMS integration.
chain management system to better manage

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